There is little chance of your account being hacked as Orcapay does not store crypto wallets. Best practice is important to keep your personal and private information safe. Please follow our recommendations: It is important to use a separate email for registration on the exchange, which is not a publicly available address for your regular activities, registrations on other sites, etc. When registering on the exchange, use a unique, complex password - at least 10 characters, containing letters in both cases, numbers. In no case should you use the same password on different services! This significantly increases the likelihood that your account will be hacked, especially if your standard password comes with your standard email. Be aware of phishing. Don't click on suspicious links in your email inbox. Hackers have learned to use them to gain access to your entire operating system. Always check the sender and take another look at the link. Be careful what you share, don’t let anyone know any of your passwords and logins.

We currently support exchange between the following crypto-currencies: Solana, Bitcoin, Ethereum, Binance Coin, Tether, Cardano, XRP, Polkadot, Shiba Inu, Dogecoin, USD Coin, Uniswap, Litecoin, Bitcoin Cash, Stellar, Terra, Avalanche, Chainlink. Check back often or sign-up for our newsletter as we are constantly adding new options.

When buying crypto, you need a place to store your crypto. This is done in a crypto wallet - the digital equivalent of a physical wallet. A crypto wallet is used for all transactions relating to cryptocurrency. In order to buy cryptocurrency and exchange crypto with Orcapay, you will need to have a crypto wallet from which to send and receive crypto.

There are many service providers that provide digital wallets for customers to store their cryptocurrencies. Orcapay does not host or store your cryptocurrency, as we do not offer a wallet service. Sites such as CoinBase, Exodus, Electrum and Mycelium provide easy wallet services for you to sign up for. Then you can use the Orcapay Exchange to easily purchase and swap your crypto.

Yes, we conduct an easy-to-navigate and fast KYC (Know Your Customer) procedure on all customers and users. This includes verifying your email address, phone number, and your identity. Once you have completed the KYC process you will have full access to the exchange. Please be informed that we reserve the right to stop the provision of services in case a customer refuses to provide us with the requested KYC information.

Your minimum exchange amount is determined by the transaction fee, it will be required to cover the costs of the transaction.

Your maximum exchange is dependent on the AML (Anti-Money Laundering) regulations in your jurisdiction / country, as well as the maximum transaction amount permitted from your bank card provider.

Yes, we charge a transaction fee, as well as an exchange fee. We do however not charge network fees on Orcapay. To ensure that transactions are processed on cryptocurrency networks, outgoing transactions to external cryptocurrency addresses typically incur a 'mining' or 'network' fee. This fee is paid to crypto-currency miners, which are the systems that process the transactions and secure the respective network.

The coin exchange time usually varies from 5 to 60 minutes. There are rare occasions when more time is needed and it can take up to 24 hours. The processing speed depends on how long it takes for a block to be included in the network blockchain. Delays could be due to a number of reasons, including the blockchain being overloaded, periodical coin updates, or a certain number of confirmations are required to continue the exchange.

This is due to the time it takes for the exchange to be logged in the blockchain, as well as volatility in the crypto exchange market. This is called a 'floating' rate exchange, a classic cryptocurrency exchange type when the approximate receiving amount is shown at the time of the exchange creation. You can get either more or less coins than expected at the beginning of the floating rate exchange due to the volatile nature of the cryptocurrency market.

You cannot cancel a cryptocurrency purchase or exchange once it has been initiated. Please do check that the recipient wallet address is 100% correct before clicking to confirm the exchange. Crypto transactions are irreversible, and you are unable to call them off.

There is little chance of your account being hacked as Orcapay does not store crypto wallets. Best practice is important to keep your personal and private information safe. Please follow our recommendations: It is important to use a separate email for registration on the exchange, which is not a publicly available address for your regular activities, registrations on other sites, etc. When registering on the exchange, use a unique, complex password - at least 10 characters, containing letters in both cases, numbers. In no case should you use the same password on different services! This significantly increases the likelihood that your account will be hacked, especially if your standard password comes with your standard email. Be aware of phishing. Don't click on suspicious links in your email inbox. Hackers have learned to use them to gain access to your entire operating system. Always check the sender and take another look at the link. Be careful what you share, don’t let anyone know any of your passwords and logins.